Frequently Asked Questions
I live super close to your shop, can I pick up my order in-person?
Yes, for sure! For our customers who live locally, we are taking phone orders for pick-up at the store. Please call your us at 248-500-1186 so we can make sure we have everything you need in stock or email us at venuenextdoor@gmail.com
I saw an item on your social feed but it's not on the website. How can I order?
We have A LOT of items that we do not put on our website simply because we can't guarantee they will be in stock. If you saw something you would like, the quickest way is to call us at 248-500-1186 and we can handle your order over the phone. Easy peasy!
I'm receiving an error when I try to place an order. What should I do?
The most common reason for a failed order is a problem with the credit card. If you live within the continental USA, make sure that the billing address you're entering matches what your bank has on file. If you live internationally, VND does not accept certain international credit cards and the best way to place an order is over the phone or through email. Please contact us at venuenextdoor@gmail.com and we will help you process your order.
I'm trying to use my gift certificate, but it isn't working. Help!
Make sure that you are inserting the gift certificate number into the Payment field and not the Coupon field. If you still experience problems, please contact us at venuenextdoor@gmail.com and we'll assist you in completing your order.
I placed an order, but haven't received an order confirmation/shipping confirmation and my credit card has been charged. What should I do?
First, check your spam folder. Sometimes our emails are sorted automatically into spam or “promotions" folder. If it isn't there, please email us at venuenextdoor@gmail.com and we'll get the information for you.